Appointments

Through our reception team Telephone 01628 620 897

Opening Times:

Monday ...................11.00am - 18.30pm
Tuesday ..................10.30am - 18.30pm
Wednesday ............10.00am - 17.00pm
Thursday .................9.30am - 18.30pm
Friday ......................9.30am - 18.30pm

Evenings and Weekends:

Oliver can do some evenings, and Saturday mornings at his Wallingford clinic by arrangement.  Please call reception for details.

All consultations are 40 minutes long. As a new patient this includes taking down all the details of your symptoms, what happened, and any relevant past medical history.

A physical examination then follows and, after the results are discussed with you, treatment may be started.

Fees

All appointments are of 40 minutes duration, and we charge £49.

Terms:
Please note that we will ask you to settle your treatment fee at the time of each visit, whether or not you intend to reclaim our fees from your PHI (private health insurance) company. Generally, we prefer that you settle treatment fees directly with us and then claim from your insurance company, using the detailed receipts we provide for this purpose.

However payment is made, we will ask you to confirm that you are personally responsible for the payment of ALL fees.

We prefer payment by means of cash or by debit or credit card (NB: we are unable to accept AmEx cards).

A personal cheque, supported by a valid bank card can be accepted, but only if there is no alternative.

Private Health Insurance claims

If you are a BUPA or AXA/PPP customer we are NOT registered.  This is due to recent changes to their contract that made it no longer financially viable for me to work with them

We are providers for most PHI companies. However, it's best to first check with your insurer's help desk to confirm that the osteopath treating you is in fact registered with your company and that your particular scheme will cover fees for osteopathic treatment.

We would also advise you to confirm in advance with your PHI that they agree that your claim is valid and obtain a claim, or pre-authorisation, number. The advisor will also tell you whether or not your GP needs to sign your claim form before your first visit to us.

Note that some schemes may impose an excess whereby you may have to pay for the first couple of treatments, or up to a pre-arranged amount, out of your own pocket.

Keeping & cancelling appointments

Please do try to give us at least 24 hours' notice of any change in the agreed appointment time.

In the case of a late cancellation (less than 24 hours from the time arranged), unless your time slot is subsequently taken by another patient, we will charge you a £25 late cancellation fee.

If you do not cancel your appointment and do not turn up, there will be a £35 - £40 FULL FEE missed appointment charge.

Outside normal practice hours, please leave a message on our 24-hour telephone answering service.

Time keeping:

Your osteopath will try to keep to the pre-arranged appointment schedule but, during the course of a morning or evening session, certain cases may require more time and so you may be asked to wait a little. If you have a tight schedule, please telephone to see if we are running on time.


appointment book